Who organises FLOWERX and what you accept
FLOWERX 2027 is organised, sold and invoiced by S.C. Flowers Market Holland S.R.L., CUI RO31556279, J23/3468/2013, Șoseaua București–Urziceni nr. 55A, comuna Afumați, județul Ilfov, România, referred to as the “Organizer”, “FLOWERX”, “we” or “us”. Contact: office@flowersmarket.ro · +40 756 068 600.
These terms govern use of the website, temporary inventory holds, purchase and use of tickets, access to FLOWERX Expo, the Preston Bailey Masterclass, Dinner with Preston Bailey and any add-on identified in the order. By placing an order, you confirm that you have read this document, supplied accurate information and are authorised to contract for yourself or the entity you represent.
The product description, final price, access rights and commercial policy shown at checkout and retained in the order confirmation form part of the contract. Mandatory law prevails, followed by the individual order confirmation where any inconsistency arises.
The event, products and schedule
The Preston Bailey Masterclass takes place on 22–23 January 2027. FLOWERX Expo, Main Stage, workshops and the public programme take place on 23–24 January 2027 at ROMEXPO, Pavilion C2, Bucharest. Dinner with Preston Bailey is scheduled for 24 January 2027 at 20:00; its private venue is disclosed to confirmed guests.
- Expo Pass: named access to public Expo areas on 23–24 January.
- Masterclass + Expo: Masterclass access on 22–23 January and Expo access on 23–24 January.
- Dinner: separate access, limited to 20 guests; a Masterclass ticket is not required.
The ticket records the exact day and zone entitlements. Programme order, hall layout, exhibitors and sessions may change for editorial, technical, artistic or safety reasons. A speaker or session change is not automatically an event cancellation where the main purchased service remains available.
Price, VAT and invoicing
Commercial prices are displayed in EUR excluding VAT. Before payment, checkout separately shows the base amount, applicable VAT and the fixed final RON total that will be charged. No dynamic exchange rate is applied after confirmation and no unavoidable fee is added after the payment action.
Romanian VAT is normally due on admission to a physical event held in Romania, including purchases by EU and non-EU businesses. A valid VIES number does not automatically make event admission VAT-free. Any genuinely separate service is assessed individually; the exact treatment is recorded in the order and invoice.
The Organizer issues the invoice after authoritative payment confirmation through NEXUS ERP, using the individual/company billing data supplied. The buyer is responsible for accurate legal name, VAT ID and address. Corrections are made through lawful fiscal documents, never by deleting the audit history.
Inventory hold and contract formation
Selecting a product does not guarantee a place. A bank-transfer order reserves places until the proforma due date: the same time after 5 Romanian business days, never later than 20 January 2027 at 12:00. New bank-transfer orders close after 15 January 2027.
The price phases provide the same participation; only price and allocation differ. The proforma confirms a request and temporary hold, not payment, and is not a tax invoice. The paid contract, invoice and tickets are confirmed only after the full receipt is identified.
If unpaid, the order expires and places return to sale. A late payment enters manual review and does not restore inventory automatically.
Bank transfer and receipt confirmation
The temporarily available payment method is a RON bank transfer. The proforma shows the beneficiary, RON IBAN, exact amount, VAT, due date and mandatory FLOWERX reference. Copy the reference exactly into the payment instruction.
The receipt is checked in NEXUS ERP. Only a validated, full exact RON payment with the correct reference automatically confirms the order. Partial, excess, foreign-currency, late or ambiguous payments are manually reviewed.
The fiscal invoice and QR tickets are issued only after receipt confirmation. The proforma is not submitted to RO e-Factura.
Confirmation, named ticket and QR code
After payment, confirmation, the invoice when available and tickets are delivered to the supplied email address and secure My FLOWERX area. The buyer should also check spam and contact us if documents do not arrive within a reasonable period.
Each purchased unit creates a named ticket and unique QR. Only a hash of the QR token is retained in our system. Regeneration or transfer invalidates the old code. Do not publish or share the QR: the first person presenting a valid code may be treated as its holder.
Access may permit check-in and re-entry on the same day and zone, according to ticket entitlements. Scans are logged for security and operations.
Nomination, transfer and resale
The buyer may name attendees at checkout or later where My FLOWERX provides that option. Transfer to another attendee is permitted only through the official FLOWERX mechanism and until the disclosed product deadline; the prior ticket becomes invalid after transfer.
Commercial resale, above-face-value sale, duplication, falsification and distribution of QR codes on unauthorised platforms are prohibited. We cannot guarantee third-party tickets and may refuse access where authenticity or provenance cannot be verified.
Withdrawal, voluntary cancellation and refunds
FLOWERX tickets are services for leisure/professional activities supplied on a specific date or period. The general 14-day withdrawal right therefore does not normally apply under Article 16(l) of Romanian Government Emergency Ordinance 34/2014. This does not limit consumer rights in the event of non-performance, cancellation or any situation protected by mandatory law.
An attendee cancellation is refundable only where the product policy shown before payment and retained with the order expressly permits it. The version accepted at purchase governs deadlines, permitted deductions and request format. Non-attendance, personal plan changes, travel or accommodation issues do not automatically create a refund right.
Approved refunds for a bank-transfer order are paid to the payer's verified bank account, subject to the documents required for accounting reconciliation. The invoice is corrected through a fiscal document without deleting history. See the full Refund and cancellation policy.
Event cancellation, postponement or change
If the Organizer cancels the purchased product in full, the attendee may be offered a transfer to an alternative date/edition or reimbursement of the ticket price and mandatory fees collected by us. Independent travel, hotel, visa, work-time or third-party service costs are not reimbursed by FLOWERX to the extent permitted by law.
If the event is rescheduled or materially altered, options and response deadlines will be communicated by email. Force majeure, public authority orders, security risk, extreme weather, medical emergency and circumstances beyond reasonable control may require changes to date, venue, format or capacity; remedies will reflect applicable law and the service actually available.
Admission, conduct and safety
At entry we may ask for the valid ticket, identification for name verification and, where relevant, evidence that a company buyer is represented. Attendees must follow staff instructions, ROMEXPO rules, zone restrictions and safety measures.
Violence, harassment, discrimination, dangerous conduct, entry to restricted zones, property damage, unauthorised trading, professional recording without accreditation, unlawful objects and intoxication that risks safety are prohibited. Access may be refused or withdrawn without refund where a proportionate measure is justified by safety, fraud or serious breach.
Minors may attend only under the published product and venue rules and with appropriate parent/guardian supervision or authorisation. Accessibility needs may be sent in advance to office@flowersmarket.ro · +40 756 068 600; reasonable adjustments will be considered within the venue infrastructure and information available.
Photography, filming and press
The event may be photographed, filmed and broadcast for documentation, press and FLOWERX promotion. In public areas, an attendee may appear incidentally in atmosphere footage on the Organizer's legitimate interest, with notices at the venue. Portraits, testimonials and individualised use will rely on consent or another appropriate legal basis.
If you have a specific reason not to be filmed, tell the check-in team; where reasonably possible we will provide guidance or alternatives. Personal photography must respect other attendees, speaker rights and venue rules.
Exhibitors, speakers and third-party services
Exhibitors, sponsors, speakers, hotels, transport providers and other independent suppliers are responsible for their own products, services, representations and contracts. Directory presence is not a general FLOWERX warranty.
We do not automatically share your details with exhibitors or sponsors. If you voluntarily scan your badge at a stand, complete a partner form or separately consent to sharing, that relationship and the recipient's privacy notice apply.
Liability and reasonable limits
The Organizer remains liable where liability cannot lawfully be excluded, including intentional misconduct, gross negligence and injury for which limitation is prohibited. Nothing in these terms removes mandatory consumer rights.
To the extent permitted by law, we are not responsible for lost personal property, independently purchased services, unrealised business opportunities, attendee device incompatibility or temporary third-party outages. Attendees remain responsible for travel, documents, insurance and fitness to participate.
Intellectual property and content use
The website, FLOWERX identity, text, graphics, plans, films and programme materials are protected by copyright, trade mark or licence. A ticket grants event access, not a right to reproduce, transmit, resell or commercially exploit content.
Speaker materials remain their authors' property. Full-session recording, livestreaming or commercial use requires written permission. Short quotation and personal use remain subject to law and session rules.
Support, complaints and dispute resolution
For orders, invoices, access or complaints, contact office@flowersmarket.ro · +40 756 068 600. Include the order number and a clear description; do not send bank details that are not necessary to resolve the request. We aim to resolve matters amicably and respond within a reasonable time for their complexity.
Consumers may use the Romanian Consumer Protection complaint service and Alternative Dispute Resolution (SAL) . The former EU ODR platform has closed and is not presented as an active channel.
Romanian law governs the contract. Court jurisdiction follows applicable rules without depriving a consumer of mandatory protection available in their country of residence where applicable.
Personal data, communications and versions
Our processing for orders, bank-transfer reconciliation in NEXUS, invoicing, email, QR tickets, check-in, forms and analytics is explained in the Privacy policy. Communications necessary for an order or the event are not marketing. Marketing updates rely on a separate choice and can be stopped at any time.
We may update these terms for legal, technical or event changes. For an existing confirmed order, the version accepted at purchase remains available, except for changes required by law or favourable to the attendee. Version: FLOWERX-TC-2026-09-25-R3 · last updated 25 September 2026.